News

White Label Lending Platform: 7 Questions for Banks

A white label lending platform delivers borrower-facing technology under a financial institution's brand, but the label says very little about scope. One vendor may cover application intake and communications; another may extend into underwriting workflow, closing, or servicing connections. The procurement question is therefore practical: which parts of the lending journey are included, who controls them, and what risk stays with the institution? […]

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Future of Bank Branches: Smaller Networks, Higher-Value Roles

The future of bank branches is easier to understand when we stop asking whether branches are “dead” or “back.” The U.S. network has contracted, yet physical access still matters and the branch can serve a different operating role. Routine activity can move to digital channels while in-person space is reserved for complex conversations, exceptions, service recovery, and relationship-based work. […]

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AML Transaction Monitoring: Alerts, SAR Decisions & Controls

AML transaction monitoring is a control process for identifying unusual activity, routing it for research, and supporting a documented suspicious-activity reporting decision. An alert is a signal, not a conclusion and not a Suspicious Activity Report. Effective monitoring links risk, data, investigation, governance, filing decisions, and continuing review rather than treating one rules engine as the whole programme. […]

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Commercial Loan Management Software: From Real Estate to Equipment Financing

The commercial lending industry has gone through radical change. Old manual systems that were previously overflowed with paperwork and long approval processes are now being substituted by the new commercial loan management software solutions. Commercial real estate loan software through specialized equipment lending software to business line of credit software, financial institutions are moving to digital-first ecosystems, which simplify operations, minimize risk, and improve the borrower process. […]

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API Integrations Every Digital Lending Platform Should Have

Introduction: Why APIs Are the Backbone of Modern Lending The success of the modern financial ecosystem is characterized by speed, precision, and experience by the borrower. The old lending systems used to be based on isolated systems and manual input processes that slowed down the process of approvals and were frustrating to borrowers. […]

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Fintech Trends Shaping Small Business Lending in 2025

Introduction: The Future Is Already Here The economy is made up of small businesses which have been the main backbone but access to affordable credit has been a hindrance. The old lending procedures that were slow, paper-intensive and risk-averse tended to lock out entrepreneurs who were most in need of capital. […]

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Omni-Channel Lending: Meeting Borrowers Where They Are

Introduction: The Borrower-Centric Future of Lending In the world that borrowers exist in nowadays, convenience is paramount. People want to be able to shop online, whether it is groceries or investments, and have a smooth and personalized online experience. […]

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The Role of Alternative Data in Small Business Credit Scoring

Introduction: Rethinking Small Business Lending Traditional credit scores and financial statements have been used to lend to small businesses over the decades. However, to many entrepreneurs, particularly startups and microbusinesses, those metrics are not the complete picture of creditworthiness. […]

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Top Features Borrowers Expect in a Digital Loan Application

Digitization of banking is no longer a choice. The current generation of borrowers demands the same smooth experiences of their financial institutions as they do when shopping online, making travel reservations, or handling their daily payments. This is more significant than ever in the context of small business lending, where speed, transparency, and convenience are the key factors that define who an entrepreneur will go to as a traditional lender or a digital-first competitor. […]

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How to Automate Small Business Loan Origination

Small business financing is evolving rapidly. Traditional loan origination processes are often too slow, manual, and resource-intensive to meet modern borrower expectations. Today's small business owners want speed, transparency, and accessibility, while financial institutions seek scalability, compliance, and efficiency. This is where automation steps in to transform how lenders serve the SMB market […]

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Top 5 FinTech Trends to Watch in 2023

The rise of the FinTech industry is completely changing people's interaction with money. It makes finance management quicker and more efficient and enables individuals to achieve their financial goals faster. Keep reading to explore 5 must-know FinTech trends for 2023 and how they impact your everyday […]

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The Five Minute Problem and How to Avoid It

In a world of competing priorities and instant gratification – Small Business Owners expect speed and simplicity when applying for loans with their Community Banks or Credit Unions. Take a look at what we've learned by working with Financial Institutions to grow their Small Business Lending! Download our free PDF of The Five Minute Problem […]

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A Message from Trevor Dryer, Co-Founder & CEO:

On behalf of the Mirador team, I'm thrilled to announce that Mirador has been acquired by CUNA Mutual Group, a financially strong insurance, financial technology, and investment company dedicated to helping people achieve financial security. You can read the press release here.

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How to keep your small business customers from switching banks

The economy continues to improve, but that doesn't mean that life is easy for small businesses. Only about a third of all small business owners expect their own financial conditions to improve in the next year, according to a recent Barlow Research report. For most small business owners, the next year is likely to be another year of scrimping and saving and struggling to succeed. And that means they're going to be looking for any place they can to cut corners and boost their profit margins.

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Millennials want these 3 things from their banks

In the previous post, Preparing for the Coming Wave of Millennial Entrepreneurs, we reported many of this country's future small business owners are members of the 35-and-under crowd. As these millennials become more financially stable and work to make their entrepreneurial dreams a reality, they're going to need access to capital. But that doesn't necessarily mean they're going to reach out to traditional lenders like banks or credit unions.

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How to Find a Good Lender? Top 5 Signs

I The credit market is full of various offers. Each lender promises the best rates, the most extended repayment periods, and other bright prospects. And some of these creditors will keep their promises. And some will write fees for several hundred dollars into the loan agreement and pretend that nothing happened.

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Small-Business Owners Are Busy. They Don't Have Time To Learn To Speak ‘Bank'

I A 2018 Federal Reserve survey revealed that about 59% of small banks and 57% of large banks consider borrower relationships to be their most important competitive advantage. However, this roadblock is steering many small-business (SMB) borrowers away from traditional banks and towards alternative lenders, putting invaluable bank-borrower relationships at risk: ‘bank' speak. What's ‘bank' speak? […]

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The New Era of Digital Relationships and the Omni-Channel Experience

I A 2018 Federal Reserve survey revealed that about 59% of small banks and 57% of large banks consider borrower relationships to be their most important competitive advantage. However, this roadblock is steering many small-business (SMB) borrowers away from traditional banks and towards alternative lenders, putting invaluable bank-borrower relationships at risk: ‘bank' speak. What's ‘bank' speak? […]

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The Bank Branch is Dead. Long Live the Bank Branch.

How many consumers, would you say, still do their banking primarily in branches? According to this recent American Bankers Association survey, about 18%. The basal problem? Today's branches are too focused on simple transactions that lend themselves to digital self-service. But If you think that means the bank branch is dying, think again. Over 50% […]

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Big Data: Customers Love it. Now put yours to work.

What does data have to do with customer experience? Let's just say the relationship is big. In fact, “big data” is helping a growing number of companies create personalized experiences that make it easier and faster for consumers to find what they're looking for. Think Apple, Netflix or Amazon. For many banks and credits unions, […]

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Is It Really the Regulators' Fault? How to Fix the Bad Big-Bank Experience.

Even with significant resources at their disposal, big banks still struggle to crack the code on optimal customer experience. Why? It's tough work that requires innovation and creative freedom to test new concepts. And too often regulators are used as an excuse to avoid that work. Although regulators and regulation exist to prevent the kinds […]

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The Hudson River Landing: A Borrower's Story

What started as a routine flight for the 155 people on January 15, 2009, become known as “Miracle on the Hudson” or “the most successful ditching in aviation history,” as one National Transportation Safety Board official would later say. Ten years later, we celebrate the remarkable happening, the resilience of the human spirit and the […]

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