The Five Minute Problem and How to Avoid It

In a world of competing priorities and instant gratification – Small Business Owners expect speed and simplicity when applying for loans with their Community Banks or Credit Unions. Take a look at what we’ve learned by working with Financial Institutions to grow their Small Business Lending! Download our free PDF of The Five Minute Problem […]

CMFG Ventures Announces Investment in Mirador

As we continue to power the future of small business lending, working more closely with credit unions is an obvious step to better support access to reasonable and transparent credit […]

Three Unexpected Benefits of Going Paperless

You know going paperless can reduce your carbon footprint and help the environment. And you know that maintaining electronic records has been fully compliant with regulations for years now. But there […]

A Message from Trevor Dryer, Co-Founder & CEO:

On behalf of the Mirador team, I'm thrilled to announce that Mirador has been acquired by CUNA Mutual Group, a financially strong insurance, financial technology, and investment company dedicated to helping people achieve financial security. You can read the press release here.

How to keep your small business customers from switching banks

The economy continues to improve, but that doesn't mean that life is easy for small businesses. Only about a third of all small business owners expect their own financial conditions to improve in the next year, according to a recent Barlow Research report. For most small business owners, the next year is likely to be another year of scrimping and saving and struggling to succeed. And that means they're going to be looking for any place they can to cut corners and boost their profit margins.

Millennials want these 3 things from their banks

In the previous post, Preparing for the Coming Wave of Millennial Entrepreneurs, we reported many of this country's future small business owners are members of the 35-and-under crowd. As these millennials become more financially stable and work to make their entrepreneurial dreams a reality, they're going to need access to capital. But that doesn't necessarily mean they're going to reach out to traditional lenders like banks or credit unions.

Lenders. What are They, and How do They Work

Every American in his life at least once faced a loan. Each borrowed a large or small amount, repaid it on time, or was late in payments. As a result, we Americans know almost everything about loans.

How to Find a Good Lender? Top 5 Signs

The credit market is full of various offers. Each lender promises the best rates, the most extended repayment periods, and other bright prospects. And some of these creditors will keep their promises. And some will write fees for several hundred dollars into the loan agreement and pretend that nothing happened.

Small-Business Owners Are Busy. They Don’t Have Time To Learn To Speak ‘Bank’

A 2018 Federal Reserve survey revealed that about 59% of small banks and 57% of large banks consider borrower relationships to be their most important competitive advantage. However, this roadblock is steering many small-business (SMB) borrowers away from traditional banks and towards alternative lenders, putting invaluable bank-borrower relationships at risk: ‘bank' speak.  What's ‘bank' speak? […]

The New Era of Digital Relationships and the Omni-Channel Experience

Over sixty percent of participants in a survey conducted for American Bankers Association reported banking online or on mobile more than any other method. How many participants said they bank primarily in branches? About 18%. Does that mean the bank branch is dying? Not necessarily. Even millennials still visit bank branches regularly.  And as Mirador's […]

The Bank Branch is Dead. Long Live the Bank Branch.

How many consumers, would you say, still do their banking primarily in branches? According to this recent American Bankers Association survey, about 18%. The basal problem? Today's branches are too focused on simple transactions that lend themselves to digital self-service. But If you think that means the bank branch is dying, think again. Over 50% […]


Big Data: Customers Love it. Now put yours to work.

What does data have to do with customer experience? Let's just say the relationship is big. In fact, “big data” is helping a growing number of companies create personalized experiences that make it easier and faster for consumers to find what they're looking for. Think Apple, Netflix or Amazon. For many banks and credits unions, […]


Is It Really the Regulators' Fault? How to Fix the Bad Big-Bank Experience.

Even with significant resources at their disposal, big banks still struggle to crack the code on optimal customer experience. Why? It's tough work that requires innovation and creative freedom to test new concepts. And too often regulators are used as an excuse to avoid that work. Although regulators and regulation exist to prevent the kinds […]


The Hudson River Landing: A Borrower's Story

What started as a routine flight for the 155 people on January 15, 2009, become known as “Miracle on the Hudson” or “the most successful ditching in aviation history,” as one National Transportation Safety Board official would later say. Ten years later, we celebrate the remarkable happening, the resilience of the human spirit and the […]