Small-Business Owners Are Busy. They Don’t Have Time To Learn To Speak ‘Bank’

A 2018 Federal Reserve survey revealed that about 59% of small banks and 57% of large banks consider borrower relationships to be their most important competitive advantage. However, this roadblock is steering many small-business (SMB) borrowers away from traditional banks and towards alternative lenders, putting invaluable bank-borrower relationships at risk: ‘bank’ speak.  What’s ‘bank’ speak? […]

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Is It Really the Regulators’ Fault? How to Fix the Bad Big-Bank Experience.

Even with significant resources at their disposal, big banks still struggle to crack the code on optimal customer experience. Why? It’s tough work that requires innovation and creative freedom to test new concepts. And too often regulators are used as an excuse to avoid that work. Although regulators and regulation exist to prevent the kinds […]

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Dos and Don’ts of Digitizing Your Small Business Lending Platform

Digital transformation is an industry phrase that conjures images galore. For some, it’s a transformation that puts computers in the driver’s seat of business. For others, it’s purely a cost-control move, modernizing tools and processes to control increasing costs of operations. The reality is that digitization puts the customer’s experience squarely in the center of […]

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