5 Must Know Fintech Trends For 2020

Innovation used to be the domain of large banks. Think ATMs, all-purpose credit cards and online banking. But the Great Recession and a more complex compliance landscape changed that.  Enter fintech startups.  Working in the same space as banks, alongside banks and even competing with banks, fintechs claimed the world of financial innovation as their […]

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Small-Business Owners Are Busy. They Don’t Have Time To Learn To Speak ‘Bank’

A 2018 Federal Reserve survey revealed that about 59% of small banks and 57% of large banks consider borrower relationships to be their most important competitive advantage. However, this roadblock is steering many small-business (SMB) borrowers away from traditional banks and towards alternative lenders, putting invaluable bank-borrower relationships at risk: ‘bank’ speak.  What’s ‘bank’ speak? […]

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The New Era of Digital Relationships and the Omni-Channel Experience

Over sixty percent of participants in a survey conducted for American Bankers Association reported banking online or on mobile more than any other method. How many participants said they bank primarily in branches? About 18%. Does that mean the bank branch is dying? Not necessarily. Even millennials still visit bank branches regularly.  And as Mirador’s […]

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Is It Really the Regulators’ Fault? How to Fix the Bad Big-Bank Experience.

Even with significant resources at their disposal, big banks still struggle to crack the code on optimal customer experience. Why? It’s tough work that requires innovation and creative freedom to test new concepts. And too often regulators are used as an excuse to avoid that work. Although regulators and regulation exist to prevent the kinds […]

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