The New Era of Digital Relationships and the Omni-Channel Experience

Over sixty percent of participants in a survey conducted for American Bankers Association reported banking online or on mobile more than any other method. How many participants said they bank primarily in branches? About 18%. Does that mean the bank branch is dying? Not necessarily. Even millennials still visit bank branches regularly.  And as Mirador’s […]

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Is It Really the Regulators’ Fault? How to Fix the Bad Big-Bank Experience.

Even with significant resources at their disposal, big banks still struggle to crack the code on optimal customer experience. Why? It’s tough work that requires innovation and creative freedom to test new concepts. And too often regulators are used as an excuse to avoid that work. Although regulators and regulation exist to prevent the kinds […]

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Small Business Saturday

The 2018 holiday season is here and with it, celebrated shopping days, Black Friday and Cyber Monday. And there’s one falling on Saturday, November 24, that you may not be as familiar with: Small Business Saturday. Since 2010, the Saturday following Thanksgiving and Black Friday has been designated a shopping holiday, celebrating small businesses, their […]

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Step-by-Step Guide to Digitizing Small Business Lending Platform

In a recent Forbes article, Mirador CEO Trevor Dryer discusses how common roadblocks in the lending process drive many small businesses to consider changing banks altogether. How can lenders overcome these roadblocks and retain valuable customers? In a word: digitization. And without it, many lenders may find themselves unable to compete in the 21st century. […]

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What’s Holding Up your Loan? Trevor Dryer shares 4 Common Roadblocks

Capital is the lifeblood of small business growth. When small businesses need funding, they usually turn to their community banks for reasonably-priced loans. Unfortunately, the pain of traditional loan applications is driving many small businesses to leave their banks for alternative lending sources. Why? According to J.D. Power, 61% of fast-growing businesses applying for a […]

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Case Study: Umpqua Bank revs up digital lending – with Mirador’s help

When the team at Umpqua Bank, an Oregon-based community bank, chose Mirador to help them modernize their small business loan application process, they didn’t just streamline an outdated process, they made it possible for local business owners to more easily acquire the funding they need to grow their businesses. Take Yong Hwan Seo (David), owner […]

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New White Paper: Surviving the Digital Revolution

There is increasing pressure on traditional lenders to create a better borrower experience, one that is simple, fast and digital. Alternative lenders with customer-centric business models are making a real impact in this space. They understand the importance of removing friction from the customer journey. For banks, credit unions and other traditional lenders that want to survive […]

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KBW 2018 Conference Recap

Mirador Discusses Digital Lending at KBW Winter Financial Services Conference How are banks approaching digital lending? How is the importance of customer experience changing the financial industry? What trends are we seeing in credit? How do Fintech partnerships operate from a regulatory perspective? These are some of the questions Rich Heller, VP of Business Development […]

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